Overview

No Worries Care, founded in 1997, is a leading Portland-based in-home care agency. Specializing in tailored care solutions, they empower seniors to age comfortably at home with personalized support. Their dedicated caregivers create individualized care plans, promoting independence and peace of mind for families across Portland.

The Challenge

Before implementing Celo, No Worries Care depended on their EHR for caregiver communication. However, the EHR's chat feature was difficult to navigate and not intuitive, leading to inefficiencies. This limitation frequently required communications to be funneled through the office, which slowed down processes and increased administrative workload.

The Solution

Implementing Celo transformed No Worries Care's communication dynamics by offering a HIPAA-compliant platform that caregivers find easy to use. With dedicated group chats, caregivers efficiently coordinate patient care without needing office mediation.

This straightforward approach has significantly streamlined operations, freeing up administrative resources to focus on strategic initiatives and improving caregiver satisfaction through enhanced collaboration capabilities.

Results

2/3 of staff onboarded in the first 24 hours

10k+messages exchanged in the first 30 days

21k+photos exchanged

Testimonial

Haley Cresswell, Administrator/Accounts Manager at No Worries Care, says Celo was “incredibly easy to implement” and loves “the amount of admin time saved and team building each care team has with open, HIPAA-compliant avenue of communication”.

She notes, “Our admin and RN time is down because caregivers can communicate in clients’ groups with each other and don’t have to go through the office for everything. Normally, all of that would have been having the on-call coordinator be the middleman, but not with Celo.”

Haley Cresswell

Administrator/Accounts Manager