Overview

SYNERGY HomeCare is the nation’s premier provider of compassionate in-home care for seniors, family caregivers, and more. Providing care for everyone which goes far beyond just seniors. Synergy caregivers specialize in caring for persons with cognitive and physical disabilities, childcare specialists, post-hospitalization recovery, new mom
care and more.

The Challenge

Synergy HomeCare of Sheridan approached Celo when they sought a HIPAA-compliant messaging platform to minimize their HIPAA liability during their daily communications.

The Solution

We rolled out Celo across the organization using our Instant Onboarding feature to create all accounts instantly, and onboard the organization rapidly. A Celo account manager was assigned to ensure their main goal of quick implementation across the organization was achieved.

Results

85% of staff use Celo weekly

88% of staff onboarded in the first 30 days

20k messages exchanged in the first 90 days