Overview

Since 1996, Universal Home Care (UHC) has served as a patient-centric provider committed to delivering superior medical care to all patients regardless of their complexity of treatment.

UHC offers its services to Los Angeles, Orange and Ventura counties and consists of a select group of caring, highly-efficient, home & hospice care professionals, who are focused in bringing the community equal access to necessary care in the most efficient, appropriate and compassionate manner.

The Challenge

UHC reached out to Celo as they were looking for a HIPAA-compliant messaging solution that is straightforward and easy to use. Following their own research into other solutions, UHC chose Celo to implement across their organization and provide a safe and compliant communication channel to their staff.

Our Solution

Roll out Celo across UHC, providing them with full support from our technical team and account manager to ensure quick implementation and uptake across the organization.

Our Approach

Implementing our three step rollout programme - communicate, onboard and invite. The Universal Home Care team was onboarded quickly while our team worked with the UHC leadership team

Results

92% uptake in the first week

30k messages exchanged in the first 30 days

100% confirmed message delivery rate

Testimonial

“Our implementation of Celo was seamless and smooth.  We were up and running the day we rolled it out.

I'd strongly recommend Celo to other organizations looking to maximize efficiency and productivity.”

Roy Eisenberg

Operations Manager

Universal Home Care