Overview

Visiting Angels North Surrey offers personalized home care services, including companionship, home help, medication support, and more. Their dedicated caregivers cover various areas across the UK, delivering high-quality care tailored to each patient’s specific needs.

The Challenge

Visiting Angels North Surrey faced challenges with slow caregiver response times, requiring an improvement in their responsiveness and the capability to broadcast company-wide messages.

They previously utilized WhatsApp but sought a more secure communication method to address confidentiality concerns.

The Solution

Implementing Celo dramatically improved caregiver response times. Its group-oriented setup enhanced client care experiences, fostering tailored discussions and advice. Additionally, Celo played a vital role in boosting employee satisfaction by fostering a strong sense of team belonging and positive engagement.

Results

87% uptake in the first 30 days

92% of staff use Celo daily

5500+ messages exchanged monthly

Testimonial

"The response times from caregivers has been reduced significantly as we are the only people messaging on this system, and it is clearly a work communication too. Without exaggerating, people who used to take three days to respond, now reply in three minutes!

The sense of belonging has been enhanced significantly. When we send a message out to ‘All’, the reactions, comments, etc., are all very positive indeed.”

Chris James

Owner/Director at Visiting Angels North Surrey, named “Carer Centric Team of The Year"